Customer Service Specialist

The WM/Refinitiv business provides a benchmark rate service for Spot, Forward and NDF rates at fixed points throughout the global day, on a 24hr x 5.5 day basis. WM/Refinitiv rates are recognized as the global standard for FX benchmarks, used by more than 1000 financial institutions worldwide. London Stock Exchange Group are looking for a Customer Service Specialist to join the Client Support team for London Stock Exchange Group platform FX benchmark service supporting all new and existing client subscriptions.

Role Summary:

• Provide an excellent customer support ensuring that all enquiries are taken care of in an efficient, courteous, and professional manner.
• Work with both internal and external clients assisting and facilitating the onboarding of new clients who require a subscription to access and use London Stock Exchange Group platforms ensuring adherence to the regulatory policies.
• Adhere to WM/R regulatory requirements to ensure clients are treated fairly and consistently in accordance with Fair, Reasonable and equal opportunity Access (FRAND) policies.
• Participate in project work and service improvement initiatives

Key Relationships:

• New and existing users of the WM/Refinitiv exchange rate services
• Refinitiv Sales and Account teams, IT Support and Development teams
• WM/Refinitiv Content Operations Team
• Refinitiv Legal, Compliance and Commercial Operations Team

Essential Skills/Experience Required:

• Previous experience working in a customer focused team
• Demonstrate literacy, both verbal and written skills
• Solid understanding of Microsoft Office applications
• Able to understand and interpret complex market information
• Effective at decision making, including when faced with partial information
• Be able to multi task producing accurate work under pressure of time
• Ability to use own initiative
• Creating opportunities to develop self & team

Desired Skills/Experience Required:

• Understanding of the global financial marketplace